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Client Services


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Client Services


 

MEET Client Services

 
 

Our mission is to support and empower you inside and outside of your container farm.

Aside from technical support, we also offer on-boarding, training, continued education, and a community platform to ensure you are not just working with Freight Farms, but that you are becoming a Freight Farmer. 

 
 

Client Services by the Numbers

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Our Services

 
 

On-boarding

Training

Technical Support

 
 
 

Help Center

Community

Marketing Support

 
 
 

 
 

Want to Learn More? 

 
 

Learn all about Client Services in our webinar, recorded February 14th, 2018.

 Get the webinar highlights in our blog: Anyone Can Farm, Here's How!

 
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On-boarding


On-boarding


 

OnBoarding

As soon as you purchase a Leafy Green Machine™, our team will work with you to get started as quickly and smoothly as possible! Our team will assist you with site approval, customer discovery, farm delivery logistics, and launch activities.

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We make sure your site is ready for a Leafy Green Machine!

  We make sure your site is ready for a Leafy Green Machine!

We get you fully trained so you're ready to operate your farm.

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We take care of all delivery logistics! Get your farm within 6-8 weeks of purchase.

 
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Training


Training


farm camp training 

 

Our Farm Camp training program will make you into a hydroponic farmer ready to grow in a vertical container farm, regardless of your previous farming experience! We offer two training options to give you flexibility.

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Online

Web Farm Camp is a free interactive online training course that takes farmers through the entire training process with helpful articles and videos. Check-points and quizzes ensure a smooth learning process.

In-Person

Farm Camp at Freight Farms Headquarters in Boston provides future farmers the added benefits of hands-on experience inside the LGM and the opportunity to meet other Freight Farmers on the same journey. 

 
 
 

Some snaps from our previous Farm Camp sessions

 
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Technical Support


Technical Support


Get Support

 

We provide you with comprehensive hardware and software support. By helping you troubleshoot using the farmhand® app, our knowledgeable team can get your issues resolved quickly to keep you operating! Outside of regular support, we’ll be periodically reaching out to help you on your freight farming journey and celebrate growing milestones.

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Our goal is to get you back to farming as quickly as possible. Farming and being productive are what you’re in the farm to do...[we want to] empower you so that you feel comfortable addressing the issues in your farm.
— Dave Harris, Lead Product Support Specialist at Freight Farms

 
 
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Read more about how Freight Farms helps you solve problems to get you back to farming in no time.

 
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Additional Services


Additional Services


So much more

As a Freight Farmer, you have access to several resources designed to make you more successful!

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Help Center
Our knowledge base has hundreds of articles about the best practices for container farming, food safety, operations, business development, and more! Our regularly-updated content is available 24/7 on the farmhand® mobile app or web browser.

 

 
 
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Community
Connect with the Client Services team and other LGM key operators all over the world in an exclusive community forum! This online community allows you to connect with farmers to ask questions, share information, showcase your progress, and celebrate accomplishments. Tap into the collective knowledge of hundreds of fellow Freight Farmers!

 

 
 
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Marketing Support
Our farmers have access to the Freight Farms Marketing team for their business and marketing needs. We can provide consulting and design services, as well as promote you to our wide social media audience.