Farmer Support Specialist

We are looking for a talented Customer Support Specialist to help us with inbound traffic, outbound checkins, and resolving customers’ issues. The ideal candidate has phenomenal problem-solving skills and is a self-starter who can balance competing priorities.  This candidate also works well in a fast-paced, high-energy, and results-oriented work environment.

Many of the challenges we encounter are unique and this candidate isn’t afraid to think creatively to come up with solutions “on the fly”. If you are a team player, enjoy talking to people, and want to help us impact the food system, we want to hear from you!

Job Responsibilities:

  • Solves problems by clarifying the customer’s issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution

  • Proactively checks in with customers to build a strong relationship

  • Answers product and service questions for existing customers and customers who are onboarding

  • Be the face of Farmer Success when customers are here for training

  • Assists with onboarding new customers and guide them through the first critical steps of becoming a freight farmers

 

Skills and Qualifications:

  • Experience working directly with customers

  • Superior written and verbal communication skills

  • Resourcefulness and a willingness to be creative and customize when solving problems

  • Ability to handle multiple projects with varying priority and management styles

  • Experience in basic IT communications considered a strong plus

  • Excellent interpersonal skills, and an adaptable team player

  • Experience with Zendesk is a plus


Sales Representative

Sales Representatives are the critical contributors to the adoption of sustainable farming. In this role you will be responsible for building a robust pipeline of leads and informing LGM owners through a detailed presentation of our product and superb follow-up.

You will excel by supporting your sales peers, build customer relationships, educate others about the farming business and match the benefits of our products to the needs of your customers. At the end of the day, you will be measured and rewarded by your ability to close business and also your ability to help new farmers succeed.

To succeed at Freight Farms, you must be energetic, highly organized, and hardworking and honest. You should have a passion for the food industry and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities  

  • Responsible for hitting monthly sales target

  • Responsible for driving a high level of pipeline activity

  • Responsible for delivering exceptional customer service

  • Offer meaningful presenting solutions (financial, technical, lifestyle, practical) to customers considering one of our products.

  • Represent Freight Farms in a professional and responsible manner when communicating with others both inside and outside the company

Requirements               

  • 2+ years sales experience with proven track record to meet or exceed targets and goals

  • Self-starting entrepreneur with exceptional time management skills and great attention to detail

  • Ability to prioritize multiple projects and adhere to business-critical deadlines

  • Excellent written and verbal communication skills

  • Ability to communicate relevant information to all levels of the organization

  • Dedicated and ethical approach to sales and sales operations

  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with


Staff Accountant

Freight Farms is searching for a dedicated Staff Accountant to join our team. The primary role of this position would be to support the CFO in carrying out the responsibilities of the Finance Department.

Key responsibilities:

  • Maintain billing and invoicing systems

  • Assist with payroll and related items.

  • Establish and maintain accruel and deferral schedules

  • Reconcile all monthly and year-end close processes according to GAAP

  • Prepare monthly financial statements and numerous other financial reports

  • Support other departments with financial analysis, research and reporting

  • Assist CFO with budget and forecasting

  • Perform such other accounting, financial, or administrative tasks as may be required from time to time - quite often on short notice - by the CFO
     

Skills and qualifications:

  • A Bachelor’s degree in accounting and a minimum of 2 years of experience: no exceptions

  • Good team player: you’re not afraid to speak up but can do so without being confrontational

  • Detail-oriented: you’ve already noticed the 2 typos in this post and it’s driving you nuts

  • Highly skilled in MS Office: you’ve been called a spreadsheet jockey and you’re proud of it

  • Superior verbal skills: you will be interacting with customers and vendors regularly; well-spoken and written English is required

  • Excellent work habits: the ability to focus is a virtue but the ability to spin many plates successfully is essential

Office Manager

We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

Office manager responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous front facing experience would be an advantage. A successful Office manager should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties.

Ultimately, the Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Responsibilities

  • Schedule meetings and appointments

  • Organize the office layout and order stationery and equipment

  • Maintain the office condition and arrange necessary repairs

  • Update and maintain office policies as necessary

  • Organize office operations and procedures

  • Ensure that all items are invoiced and paid on time

  • Manage contract and price negotiations with office vendors, service providers and office lease

  • Manage office G&A budget, ensure accurate and timely reporting

  • Provide general support to visitors

  • Assist in the onboarding process for new hires

  • Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)

  • Liaise with facility management vendors, including cleaning, catering and security services

  • Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements

  • Knowledge of office administrator responsibilities, systems and procedures

  • Proficiency in MS Office, G-Suite, Keynote

  • Hands on experience with office systems (e.g. fax machines and printers)

  • Familiarity with communication and scheduling tools

  • Excellent time management skills and ability to multi-task and prioritize work

  • Attention to detail and problem solving skills

  • Excellent written and verbal communication skills

  • Strong organizational and planning skills in a fast-paced environment

  • A creative mind with an ability to suggest improvements

  • Oversee Workplace services to ensure an outstanding work experience.

  • Establish strong relationships with department directors and stay aligned on projected headcount.

  • Manage furniture, equipment and asset inventory

  • A clear vision with regard to the maintenance of a vibrant, functional workplace.

  • A strong work ethic and a “can-do” attitude are a must.

  • Self-starter who is able to take initiative to drive results with minimal supervision.

  • Able to excel in an extremely fast-paced environment  

  • Strong verbal/written communication & presentation skills.


Other Open Positions:

  • Full Stack Software Engineer  

All positions listed are based in Boston, Massachusetts. If you're interested, please send your resume to careers@freightfarms.com and tell us why you'd be a good fit for the position!